Ti | = | Support Terms ({Doc.GUID}) |
Note | = | OPTIONAL |
1.sec | = | {_Company} will provide Technical Support to {_Customer} via both telephone and electronic mail on weekdays during the hours of {SupportDesk.OpenHours.TimeSpan.cl}, with the exclusion of Federal Holidays ("{DefT.Support_Hours}"). |
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2.sec | = | {_Customer} may initiate a helpdesk ticket during {_Support_Hours} by calling {SupportDesk.Phone.#} or any time by emailing {SupportDesk.Email}. |
3.sec | = | {_Company} will use commercially reasonable efforts to respond to all Helpdesk tickets within {SupportDesk.Response.TimeSpan}. |
= | [G/Z/ol/s3] | |
= | ||