/Docs/G/YCombinator-SaaS/Form/Annex/SupportDesk/0.md
Source views: Source JSON(ish) on GitHub (VSCode) Doc views: Document (&k=r00t): Visual Print Technical: OpenParameters Xray
{- "edges" : [ "data" {
- "Ti" : "Support Terms (", "Doc.GUID", ")" ,
"Note" : "OPTIONAL" ,
"1.sec" : "", "_Company", " will provide Technical Support to ", "_Customer", " via both telephone and electronic mail on weekdays during the hours of ", "SupportDesk.OpenHours.TimeSpan.cl", ", with the exclusion of Federal Holidays (\"", "DefT.Support_Hours", "\")." ,
"2.sec" : "", "_Customer", " may initiate a helpdesk ticket during ", "_Support_Hours", " by calling ", "SupportDesk.Phone.#", " or any time by emailing ", "SupportDesk.Email", "." ,
"3.sec" : "", "_Company", " will use commercially reasonable efforts to respond to all Helpdesk tickets within ", "SupportDesk.Response.TimeSpan", "." ,
}
}